Pengaruh Motivation, Emotional Intelligence dan Overload Work Stress terhadap Employee Performance
DOI:
https://doi.org/10.55123/mamen.v5i4.9575Keywords:
Emotional Intelligence, Employee Performance Overload Work Stress, MotivationAbstract
Modern coffee-shop operations involve fast service, intensive customer interaction, and operational workload that may influence Employee Performance. This study examines the effects of Motivation, Emotional Intelligence, and Overload Work Stress on Employee Performance among PT Jiwa Group employees in the Greater Jakarta area. A quantitative approach was employed using an online questionnaire with a five-point Likert scale. The study involved 100 respondents who met the research criteria, including at least one year of work experience. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results show that Emotional Intelligence has a positive and significant effect on Motivation (β=0.430; t=5.258; p<0.001) and Employee Performance (β=0.428; t=5.772; p<0.001). Motivation also positively and significantly affects Employee Performance (β=0.455; t=6.211; p<0.001). In contrast, Overload Work Stress has no significant effect on Motivation (β=0.123; t=1.009; p=0.313) or Employee Performance (β=0.027; t=0.322; p=0.747). These findings highlight Emotional Intelligence and Motivation as important factors associated with Employee Performance in a coffee-service setting, while the effect of Overload Work Stress was not statistically significant in this sample.
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